Shipping policy

Q: Does the item come with free shipping?

A: Free shipping service is provided by iHING. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

Q: How long does delivery usually take?

A: Currently we ship all orders from our Shenzhen,China base. The product will ship within 3 business days after purchase, and delivery will take around 4-15 business days according to different shipping destination country areas. (Delivery may take a longer time in holiday shopping season.)

Q: What countries do you ship to?

A: We ship to all countries worldwide. However, the shipping cost will vary depending on the destination.

Q: How will my product be shipped?

A: We use express/standard/Economic global delivery services to ensure quick, safe delivery.  

Q: I ordered more than one item. Will they all be delivered at the same time?

A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 

Q: Can I change my delivery address after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is on route.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please contact customer support at support@ihing.cn.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to  support@ihing.cn.

Q: I didn't receive all the products I ordered. What should I do?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to support@ihing.cn.